RETURNS
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RETURN POLICY
Our policy lasts 30 days.
If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
To return a product, you must send it by post to the following address: Omineral-France - 38 avenue de la société des nations 77144 Montévrain
You will be responsible for paying your own return costs in the event of free delivery and/or delivery by tracked letter.
REFUNDS
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
There are certain situations where refund will not be given: (if applicable)
*Any item that is not in its original condition, that is damaged or has certain parts missing for reasons that are not due to our error.
*Any item that is returned more than 30 days after delivery.
- Sale Items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
- Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to contact@omineral-france.fr and return your article to us at 38 avenue de la société des nations 77144 Montévrain
