GENERAL CONDITIONS OF SALE AND USE
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VIEW D 'TOGETHER
These general conditions are applicable between Biomineral France, SAS, share capital: €1,000, RCS de Meaux: 881 814 420, registered office: 38 avenue de la société des Nations, 77144 Montévrain, France, telephone: +33975647176, email: contact@omineral-france.fr, intra-community VAT number: FR 58 818814420, hereinafter "Omineral France", and any natural or legal person, by right private or public law, registered on the Site to purchase a Product, hereinafter "the Customer".
“Client ”: any person, natural or legal, under private or public law, registered on the Site.
“Contents of the Site”: elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
“Omineral-France”: Biomineral France taken in its capacity as publisher of the Site.
"Internet user": any person, natural or legal, under private or public law, connecting to the Site.
“Product”: property sold on the Site by Omineral France to the Customer and consisting in particular of natural stone jewellery.
“Site ”: website accessible at URL www.omineral-france.fr, as well as sub-sites, mirror sites, portals and URL variations related thereto.
The Site is freely accessible to all Internet users. Browsing on the Site implies acceptance by any Internet user of these general conditions. The simple connection to the Site, by any means whatsoever, in particular via a robot or a browser, will imply full acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.
The Internet user acknowledges by the same fact that he has read them fully and accepts them without restriction.
Ticking the above box will be deemed to have the same value as a handwritten signature from the Internet user. The Internet user recognizes the proof value of Omineral France's automatic recording systems and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute.
These general conditions are applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.
Acceptance of these general conditions assumes that Internet users have the necessary legal capacity to do so, or failing that, that they have the authorization of a guardian or curator if they are incapable, of their legal representative if they are minors, or that they hold a power of attorney if they are acting on behalf of a legal entity.
This website is operated by Omineral-France. On this site, the terms "we", "us" and "our" refer to Biomineral-France.
Omineral-France offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions, terms, policies and notices set forth herein.
By visiting this site and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("General Conditions of Sale ", "General Conditions of Sale and Use", "¨Return Policy"), including the additional terms, conditions and policies referred to herein and/or accessible by hyperlink
These General Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and/or content contributors.
Please read these Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use.
If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use the services offered therein. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.
All new features and all new tools that will be added later to this store will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions of Sale and Use by posting updates and/or changes to our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of or access to the Website following the posting of any changes constitutes your acceptance of those changes.
Our store is hosted on Shopify. They provide us with the e-commerce platform that allows us to sell our products and services to you.
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Article 4. PURPOSE OF THE SITE
The purpose of the Site is the sale of Products to Customers.
In order to place an order, Internet users can select one or more Products and add them to their basket. The availability of the Products is indicated on the Site, in the description of each item. When their order is complete, they can access their basket by clicking on the button provided for this purpose.
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5.2 Validation of the order by the Internet user
By consulting their basket, Internet users will be able to check the number and nature of the Products they have chosen and will be able to check their unit price, as well as their overall price. They will have the possibility to remove one or more Products from their basket.
If their order suits them, Internet users will be able to validate it. They will then access a form on which they can either enter their login details if they already have them, or register on the Site by completing the registration form with their personal information.
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5.3 Payment by the Client
As soon as they are connected or after they have fully completed the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected for this purpose on the secure payment interface with the words "order with obligation to pay" or any similar formula
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5.4 Confirmation of the order by Omineral France
Once the payment has actually been received by Omineral France, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum of 24 hours. Within the same period, Omineral France undertakes to send the Customer an e-mail summarizing the order and confirming the processing, containing all the information relating thereto.
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Article 6. PRICE - PAYMENT
The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by Omineral France. The prices displayed are only valid on the day of the order and have no effect for the future.
The prices indicated on the Site are understood to be in euros, all taxes included, excluding delivery costs.
The Customer can pay by Paypal and credit card. Credit card payments are made through secure transactions provided by Banque Populaire Rives de Paris.
In the context of credit card payments, Omineral France has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank.
Omineral France will send or make available to the Customer an invoice electronically after each payment. The Customer expressly agrees to receive invoices electronically.
Agreed payment dates may not be delayed for any reason whatsoever, including in the event of a dispute.
Any amount not paid on the due date will give rise, automatically and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty affecting the payment of the sums due in principal.
In addition, any delay in payment will result in the invoicing of the defaulting Customer of recovery costs in the amount of 40 euros, the immediate payment of all sums remaining due regardless of the agreed deadlines, plus compensation of 20% of the amount as a penalty clause, as well as the possibility of terminating the contract unilaterally at the expense of the Customer. This clause falls within the framework of the provisions of article 1152 of the civil code allowing the judge to reduce the compensation if the judge considers that it is excessive.
The Products sold remain the property of Omineral France until full payment of their price, in accordance with this retention of title clause.
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Article 7. COMPLAINT - WITHDRAWAL – GUARANTEE
The Site's customer service is available Monday to Saturday, from 9 a.m. to 7 p.m. at the following non-surcharged telephone number: 0975647176, by e-mail at: contact@omineral-francefr or by post at the address indicated in article 1 of these general conditions. In these last two cases, Omineral-France undertakes to provide an answer within 1 working day.
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7.2 Right of withdrawal – Distance selling
- 7.2.1 Conditions for exercising the right of withdrawal
In accordance with the legislation in force in terms of distance selling, the Customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, if applicable, return costs.
The period mentioned in the previous paragraph runs from either the day on which the distance contract is concluded for contracts relating to the provision of a service and/or the supply of digital content not provided on a material medium, either from the receipt of the goods by the Customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.
In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from the receipt of the last good or batch or the last part. For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.
When the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
The decision to withdraw must be notified to Omineral-France at the contact details indicated in article 1 of these general conditions by means of an unambiguous declaration. The Customer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any case, Omineral-France will send the Customer an acknowledgment of receipt of said withdrawal by email as soon as possible.
- 7.2.2 Effects of the right of withdrawal
The Customer returns or returns the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw.
When the right of withdrawal is exercised, the professional is required to reimburse the Customer for all sums paid, as soon as possible and at the latest within fourteen days of the date on which this right was exercised. Where applicable, the professional may defer reimbursement until the Products are recovered or until the Customer has provided proof of the shipment of the Products, whichever comes first. Beyond that, the amount due is automatically subject to interest at the legal rate in force, as specified in Article L. 242-4 of the Consumer Code.
Where applicable, the professional makes the reimbursement using the same means of payment as that used by the Client for the initial transaction, unless the Client expressly agrees to the use of another means of payment and to the extent where the reimbursement does not incur any costs for the Customer.However, the professional is not required to reimburse the additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered
The direct costs of returning the Product are the responsibility of the Customer. These costs are estimated at a maximum of 2.50 euros if, due to its nature, the Product cannot normally be returned by post.
The Customer is only liable for the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product.
The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general conditions.
- 7.2.3 Exclusions from the right of withdrawal
The right of withdrawal does not apply, in particular, to contracts:
- supply of goods made to the Customer's specifications or clearly personalized;
- supply of goods liable to deteriorate or expire rapidly;
- supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
- supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
Similarly, the right of withdrawal does not apply to contracts executed in full by both parties at the express request of the Customer before the latter exercises his right of withdrawal.
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7.3 Termination of the contract on the Customer's initiative
The Consumer Customer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than seven days. The Customer will then be reimbursed for the sums incurred by him when placing the order.
This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the Customer undertakes not to take legal action against Omineral France and waives the right to take advantage of the resolution of the sale provided for in this article.
- 7.4.1 Warranty against visible faults and defects
It is the Customer's responsibility to check that the Products are in good condition at the time of delivery. This verification must in particular relate to the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery. In any case, any complaint concerning the delivered parcels will only be taken into account if the Customer having the quality of merchant has expressed reservations to the carrier in accordance with Articles L. 133-3 and following of the Commercial Code.
- 7.4.2 Warranty against defects and hidden defects
Customers have a legal guarantee of correct delivery (article 1604 of the Civil Code), a legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code) and a security guarantee (articles 1245 et seq. of the Civil Code).
Customers who are consumers also have a legal guarantee of conformity (articles L. 217-4 et seq. Consumer Code).
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7.4.2.2 Conventional guarantee
The Products benefit, in addition to the legal guarantee, from a conventional guarantee of conformity on French territory, for a period of two years from the delivery of the Product
In order to implement the guarantee, it is up to the Customer to return the product to the address of the headquarters of Omineral-France, accompanied by an explanatory letter requesting either the repair, the exchange, or the refund .
The cost of returning the Product remains the responsibility of the Customer, except for consumer Customers implementing the guarantee of conformity of articles L. 217-4 et s. of the Consumer Code.
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Article 8. PERSONAL SPACE
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8.1 Creating the personal space
The creation of a personal space is an essential prerequisite for any order from an Internet user on the Site. To this end, the Internet user will be asked to provide a certain amount of personal information. Some of this information is deemed essential for the creation of the personal space. The refusal by an Internet user to provide said information will have the effect of preventing the creation of the personal space as well as, incidentally, the validation of the order.
When creating the personal space, the Internet user is asked to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in the personal space. The Internet user is therefore prohibited from transmitting it or communicating it to a third party. Otherwise, Omineral France cannot be held responsible for unauthorized access to the personal space of an Internet user.
The Customer undertakes to carry out regular checks of the data concerning him and to proceed online, from his personal space, to the necessary updates and modifications.
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8.2 Content of the personal space
The personal space allows the Customer to consult and follow all his orders placed on the Site.
The pages relating to personal spaces are freely printable by the holder of the account in question, but in no way constitute evidence admissible by a court. They have only an informative character intended to ensure an effective management of its orders by the Customer.
Omineral France undertakes to securely store all contractual elements whose storage is required by law or regulations in force.
- 8.3 Deleting personal space
Omineral France reserves the right to delete the account of any Customer who contravenes these general conditions, in particular when the Customer provides inaccurate, incomplete, misleading or fraudulent information, as well as when the personal space of a Customer is been inactive for at least a year. Said deletion will not be likely to constitute a fault on the part of Omineral France or damage to the excluded Customer, who will not be able to claim any compensation for this fact.
This exclusion is without prejudice to the possibility, for Omineral France, to take legal action against the Customer, when the facts have justified it.
The costs of delivery or provision will, in any case, be indicated to the Customer before any payment and only concern deliveries made in mainland France, Corsica included.For any other place of delivery, it will be up to the Customer to contact customer service
The delivery costs indicated on the Site are understood to be in euros, all taxes included.
Orders are delivered by La Poste within 2 to 3 working days (deadlines indicated as an indication by La Poste) from the perfect receipt of the price by Omineral France.
Certain products or certain order volumes may nevertheless justify a delivery time of more than 10 working days. This will be expressly mentioned to the attention of the Customer during the validation of the order.
In the event of delivery of a package that is clearly and visibly damaged, it is up to the Customer to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package is prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.
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Article 10. PERSONAL DATA
As part of its service, Omineral France will be required to process the personal data of its Customers.
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10.1 Identity of the controller
The person responsible for collecting and processing data on the Site is Omineral France.
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10.2 Identity of the Data Protection Officer
The Data Protection Officer is Deshoulières Avocats Associés, 121 boulevard de Sébastopol 75002 Paris, tel. : +33.1.77.62.82.03, rgpd@deshoulieres-avocats.com, www.deshoulieres-avocats.com.
- 10.3.1 Data collected from customers
As part of its contractual relations, Omineral France may collect and process information from its Customers, namely: surnames, first names, telephone number, postal addresses, email addresses, contract history.
- 10.3.2 Purposes of collecting personal data
The data collected during the contractual relationship is subject to automated processing for the purpose of:
- execute contractual commitments;
- contacting Clients;
- avoid illicit or illegal activity;
- enforce terms and conditions;
- initiate legal proceedings;
- verify the identity of Clients;
- 10.3.3 Legal bases for processing
The data collected has a contractual relationship as its legal basis.
The data collected can only be consulted by Omineral France within the limits strictly necessary for the performance of contractual commitments.
These data, whether in individual or approvedged form, are never made freely viewable by a third-party natural person.
- 10.3.5 Duration of retention of personal data
The personal data collected is kept for the duration of the contractual relationship, and for the time during which the responsibility of Omineral France can be engaged
After the retention period, Omineral France undertakes to permanently delete the data of the persons concerned without keeping a copy.
- 10.3.6 Security and confidentiality of personal data
Personal data is stored in secure conditions, using current technical means, in compliance with the provisions of the General Data Protection Regulations and national legislation in force.
Access to the premises of Omineral France is also secure.
Omineral France may also collect and process any data voluntarily transmitted by its Customers.
Omineral France directs its Customers to provide personal data strictly necessary for the performance of contractual commitments.
Omineral France undertakes to store and process only the data strictly necessary for its professional activities, and will delete any data received that is not useful for its activities as soon as possible.
Clients of Omineral France have the following rights regarding their personal data, which they can exercise by writing to the postal address of Omineral France or by filling out the online contact form.
- 10.4.1 Right to information, access and communication of data
Omineral France Customers have the possibility of accessto the personal data that the concern.
Due to the'obligation of securitysecurity and confidentiality in the processing of data at characterstaff that is the responsibility of Omineral France, the requestss will be only processedes if Clients report proof of their identity, in particular by producing 'a scan of their title of'valid identity (if requested by the electronic form ondié) or d'a signed photocopy of their title of'valid identity (in the event of a request sent by written), both accompanied by the words "I certify on my honor that the copy of this identity document is consistent with the original. Done at … on …”, followed by their signature.
To help them in their procedure, Clients will find here a letter template developed by the CNIL.
- 10.4.2 Right to rectification, deletion and right to be forgotten
Omineral France Customers have the possibility of requesting rectification, updating, blocking or even 'deletion of their personal data, which may be in the case of chbeing inaccurate, erroneous, incomplete or obsoletetes.
Omineral France Customers may also dset general guidelinesn and specific measures relating to the fate of data of personal characterafter theirdecin the case échnone, the heirs of'a deceased personcédé may demand that the deathces of their loved one be taken into consideration and/or that days needed.
To help them in their procedure, Clients will find here a letter template developed by the CNIL.
- 10.4.5 Right to object to data processing
Omineral France Customers have the possibility to oppose the processing of their personal data.
To help them in their procedure, Clients will find here a letter template developed by the CNIL.
- 10.4.6 Right to data portability
Omineral France Customers have the right to receive the personal data they have provided to Omineral France in a transferable, open and readable format.
- 10.4.7 Right to restriction of processing
Omineral France Customers have the right to request that the processing of their personal data by Omineral France be limited. Thus, their data can only be kept and no longer used by Omineral France.
Omineral France undertakes to rrespond to any request for access, rectification or 'opposition or any other additional request for 'information within a reasonable period of time, which may not exceed 1 month from receipt of the request.
- 10.4.9 Complaint to the competent authority
If Omineral France's Customers consider that Omineral France does not comply with s obligations with regard to their personal data, they maysend a complaint or request to theauthorityé compétry. In France, the authorityé compis the Cnil to which they can send a request here.
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10.5 Transfer of collected data
- 10.5.1 Transfer to partners
Omineral France uses authorized service providers to facilitate the collection and processing of data from its Customers. These service providers may be located outside the ’European Union.
Omineral France has previously ensured the implementation by its service providers of adequate guarantees and compliance with strict confidentiality conditions, use and data protection, for example via the US Privacy Shield.
- 10.5.2 Transfer on requisition or court order
Customers also consent to Omineral France communicating the data collected to any person, at the request of a state authority or by judicial decision
- 10.5.3 Transfer as part of a merger or acquisition
If Omineral France is involved in a merger, a sale of assets, a financing transaction, a liquidation or bankruptcy or in an acquisition of all or part of its activity by another company, the Clients agree that the data collected is transmitted by Omineral France to this company and that this company operates the processing of personal data referred to in these General Conditions of Service instead of Omineral France.
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Article 11. LIABILITY OF OMINERAL FRANCE
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11.1 Nature of Omineral France's obligations
Omineral France undertakes to take the care and diligence necessary to supply quality Products that comply with the specifications of these General Conditions. Omineral France only responds to an obligation of means concerning the services covered by these presents.
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11.2 Force Majeure - Customer Fault
Omineral France will not be held liable in the event of force majeure or fault on the part of the Customer, as defined in this article:
Within the meaning of these general conditions, will be considered as a case of force majeure opposable to the Customer any prevention, limitation or disturbance of the Service due to fire, epidemic, explosion, earthquake, fluctuations bandwidth, failure attributable to the access provider, failure of transmission networks, collapse of facilities, illicit or fraudulent use of passwords, codes or references provided to the Customer, computer hacking, a breach of security attributable to the host of the Site or to the developers, flood, power failure, war, embargo, law, injunction, request or requirement of any government, requisition, strike, boycott, or other circumstances beyond the reasonable control of Omineral France. In such circumstances, Omineral France will be exempted from the execution of its obligations within the limit of this impediment, this limitation or this disturbance.
Within the meaning of these General Conditions, will be considered as a fault of the Customer opposable to the latter any misuse of the Service, fault, negligence, omission or failure on his part or that of his employees, non-compliance with the advice given by Omineral France on its Site, any unlawful disclosure or use of the Customer's password, codes and references, as well as the provision of incorrect information or the failure to update such information in its personal space. Will also be considered as a fault of the Customer the implementation of any technical process, such as robots, or automatic requests, the implementation of which would contravene the letter or the spirit of these general conditions of sale.
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11.3 Technical Issues - Hyperlinks
If it is impossible to access the Site, due to technical problems of any kind, the Customer cannot claim damages and cannot claim any compensation.The unavailability, even prolonged and without any time limit, of one or more online services, cannot constitute a prejudice for the Customers and cannot in any way give rise to the granting of damages from Omineral France
The hypertext links on the Site may refer to other websites. Omineral France cannot be held liable if the content of these sites contravenes the legislation in force. Similarly, Omineral France cannot be held liable if the Internet user's visit to one of these sites causes him harm.
In the current state of the art, the rendering of the representations of the Products offered for sale on this Site, particularly in terms of colors or shapes, may vary significantly from one computer station to another or differ from the reality according to the quality of the graphic accessories and the screen or according to the resolution of the display. These variations and differences can in no way be attributed to Omineral France, which can in no way be held liable for this fact.
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11.4 Damages payable by Omineral France
In the absence of legal or regulatory provisions to the contrary, the liability of Omineral France is limited to the direct, personal and certain damage suffered by the Customer and linked to the failure in question. Omineral France cannot under any circumstances be held liable for consequential damages such as, in particular, loss of data, commercial damage, loss of orders, damage to brand image, commercial disturbances and loss of profits or clients. Similarly and within the same limits, the amount of damages charged to Omineral France may not in any event exceed the price of the Product ordered.
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11.5 Hypertext links and content of the Site
The Contents of the Site are published for information only, without guarantee of accuracy. Omineral France can in no way be held responsible for any omission, inaccuracy or any error contained in this information and which would be the cause of direct or indirect damage caused to the Internet user.
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Article 12. INTELLECTUAL PROPERTY
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12.1 Legal Protection of Site Content
The Contents of the Site are likely to be protected by copyright and database law. Any representation, reproduction, translation, adaptation or transformation, in whole or in part, carried out illegally and without the consent of Omineral France or its successors or assigns constitutes a violation of Books I and III of the Intellectual Property Code and will be liable to give rise to legal proceedings for infringement.
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12.2 Contractual Protection of Site Content
The Internet user undertakes contractually with regard to Omineral France not to use, reproduce or represent, in any way whatsoever, the Contents of the Site, whether or not they are protected by a right of ownership. intellectual, for a purpose other than that of their reading by a robot or a browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the content of the Site for indexing purposes.
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Article 13. FINAL STIPULATIONS
These general conditions are subject to the application of French law.
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132 Changes to these terms and conditions
These general conditions may be modified at any time by Omineral France. The general conditions applicable to the Customer are those in force on the day of his order or his connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new general conditions.
Under Ordinance No. 2015-1033 of August 20, 2015, all disputes that may arise in the context of the execution of these general conditions and whose solution could not be found beforehand amicably between the parties must be submitted to XXX.
In addition, the Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main /?event=main.home2.show
Any dispute relating to this contract or in connection with it will be settled by arbitration in accordance with the rules of the Digital Institute of Arbitration and Mediation: www.fast-arbitrator.com.
The nullity of one of the clauses of this contract will not result in the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and object of these presents.
The failure of Omineral France to exercise the rights granted to it herein shall in no way be interpreted as a waiver to assert said rights.
The Customer is informed that he has the possibility of registering on the list of opposition to cold calling at the address http://www.bloctel.gouv.fr/.
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13.7 Languages of these terms and conditions
These general conditions are offered in French.
The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.
MODALITY OF CANCELLATION OF THE ORDER
IN THE EVENT OF DISTANCE SELLING TO A CUSTOMER
In the event of distance selling, as defined by Article L. 221-1 of the Consumer Code, within fourteen days, including public holidays, of the order or purchase commitment , the Customer has the right to waive it by registered letter with acknowledgment of receipt. If this period normally expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
Any clause in the contract by which the customer gives up his right to renounce his order or his purchase commitment is null and void. This article does not apply to contracts concluded under the conditions provided for in Article L. 221-2.
If you cancel your order,
you can use the detachable form opposite.
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ORDER CANCELLATION
Consumer Code art L. 221-5
Conditions:
∗ complete and sign this form
∗ send it by registered letter with acknowledgment of receipt
∗ use the address given in article 1
∗ send it no later than the fourteenth day from the day of the order or, if this period normally expires on a Saturday, a Sunday or a holiday or non-working day, the first next business day.
I, the undersigned, declare that I cancel the following order:
∗ Nature of the goods or service ordered: ..................................... ............................ ........................ .................................................. .................................................. ........................
∗ Date of the order:......................................... .................................................. ....................
∗ Date of receipt of the order: ....................................... ..................................................
∗ Customer name: ........................................... .................................................. ..............................
∗ Customer address: ........................................... .................................................. ........................
.................................. .................................................. .................................................. ...
Customer signature:
Disclaimer
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Reminder
Any diagnosis of physical or psychological pathologies is the exclusive responsibility of the qualified medical practitioner, the only person authorized to establish it by law.
Lithotherapy should in no way be substituted in any way whatsoever for a prescribed medical treatment.
In case of health concerns, we advise you to consult a health professional as soon as possible.
We also insist on the fact that Lithotherapy is a holistic and energetic practice which is intended to be a complementary solution to the well-being of the person and not a therapeutic treatment.
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